Ordering and Payment
Curious about how to order and/or pay for products at INTIBIO? Read about the options here. If you still have questions, please contact us via email or the chat function.
How do I place an order?
Select an item and then choose the desired size (if the product is available in different sizes). Use the + and – signs to select the quantity. The products will then appear in the shopping cart. When you’re done shopping, click on the shopping cart icon in the upper right corner of the screen for an overview of your order. You can make changes if needed or proceed to checkout.
The benefits of an account
It’s possible to create a personal account at INTIBIO. There are several advantages to this, such as viewing previous orders. Your address and personal information will also be stored in your account, allowing for faster checkout. If you are a veterinarian, please email us via info@intibio.com so we can set up an account for you.
What payment options are available?
You can pay using Bancontact, iDeal, PayPal, SOFORT Banking, EPS, Giropay, Przelewy24 (Poland), or with a credit card from Mastercard, VISA, and American Express. All displayed prices include VAT. VAT will be specified at checkout. For intracommunity deliveries to businesses (with a valid VAT number) or for export shipments outside the EU, the VAT rate will be set to 0%.
Delivery and Returns
Shipments
Supplementary animal feed
Orders placed on weekdays before 6:00 PM are shipped the same day. Orders placed on the weekend are shipped the following Monday.
Orthobiologics
Our PRP and A2MG Plus vials will be shipped in a box that contains dry ice. We only ship on Wednesdays. Orders that have been received before Monday 12.00 hrs will be shipped on Wednesday that same week.
Regarding our A2MG Kits, orders placed on weekdays before 6:00 PM are shipped the same day. Orders placed on the weekend are shipped the following Monday.
Shipping outside Belgium
If you’re ordering from outside Belgium, we can easily ship your order within Europe and even worldwide (except for PRP and A2MG Plus). Orders placed on weekdays before 6:00 PM are shipped the same day. Our shipping company will send you a track and trace code on our behalf, so you can track your shipment.
Delivery in Belgium and The Netherlands
In Belgium and The Netherlands, PostNL delivers packages from Monday to Saturday. If you’re not at home, you’ll receive a card in your mailbox indicating where the package has been left in the street or the address of the pickup point. You can pick up the package the next day at a post office or pickup point near you.
Shipping costs
Supplementary animal feed
We offer free shipping for orders over €80.00 within Belgium and the Netherlands. Shipping costs outside Belgium and the Netherlands are calculated based on weight during checkout.
Orthobiologics
The shipping costs will be calculated during checkout.
What can you return?
• Unopened and unused orders can be returned within 14 days without providing a reason.
• Items that do not meet the specified specifications
Also see our terms and conditions.
Returns of orthobiologics that were shipped in a dry ice box will only be accepted if the vials were damaged or if the color of the product is not clear or not yellow.
How can I return something?
When returning your order, you have the right to revoke the agreement within a period of 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receives the product. You can notify us of your return via info@intibio.com. Please include your customer number and invoice number. Afterward, you will receive a return label from us via email.
After informing us, you must return the items as soon as possible, but no later than thirty days after notifying us.
We ask you to return the items in the original packaging and in the original box or a similar box.
You are only liable for the depreciation of the products that results from the use of the products beyond what is necessary to determine the nature, characteristics, and functioning of the products.
Refund
If you have paid with iDeal, credit card, Bancontact, SOFORT Banking, EPS, Giropay, Przelewy24 (Poland) or PayPal, the purchase amount will be refunded to your account within 14 days at the latest. The 14-day period starts when you receive the notice of withdrawal.
